Payment, Shipping & Return

PAYMENT:
That’s why our site automatically offers customers to pay using the online service LiqPay straightaway after ordering.

However, if you have any problems, our manager will write to you and offer other methods of payment, such as:
— online bank-transfer using a card from any bank;
— using a bank cash desk; internet banking; using bank details via an ATM or paypoint;
— for cashless payment from a company or organisation, please write to booksha.publishing@gmail.com, and we will respond shortly.

DELIVERY:
Orders in Ukraine are sent using the Nova Poshta postal service.
During checkout, you may choose delivery to your address by a courier or to a delivery point.
— the customer is responsible for payment for delivery;
— free shipping from 3000 UAH order value.
Orders from overseas are sent using the national postal service Ukrposhta.— free worldwide shipping is available from 300 USD or EUR order value;
— for all orders under 300 USD or EUR value the delivery price is 20-30 USD depending on the destination country.

Upon receipt of payment, we will immediately transfer your order to the delivery service. For every payment customers will receive a tracking number for their order via text message or by email.

Warning!
Please check the integrity of the parcel and the absence of mechanical damage to the goods upon receipt – this should be done in the presence of delivery staff. We are not responsible for goods that were damaged during transportation. In case of damage to the product, you have the right not to pay for it and refuse to receive it. In such cases, be sure to contact us by phone +380933862278 or e-mail booksha.publishing@gmail.com.

Delivery to the Russian Federation and the Autonomous Republic of Crimea is not carried out.

RETURN / REPLACEMENT:
We respect our buyers and make every effort to produce the high-quality products. In case if you received a defective product and wish to return or replace it, please, use the information below:

As prescribed by the Decree of the Cabinet of Ministers of Ukraine No. 172 as of March 19, 1994, on Implementation of Certain Provisions of the Law of Ukraine on Protection of Consumer Rights, the print media of adequate quality may not be replaced or returned.

In case of detection of any printing defect in our product (print media of low quality), we will replace it by the product of proper quality or refund the value of returned goods at your option. The printing defect means a defect caused by failure to follow the production process that results in misrepresentation or loss of any information, paint smearing, blind spots, blurry prints, glued pages, inaccurate cutting, reversed pages, missing or repeated pages, nonconformity of book title on the cover with its contents.

You are entitled to return the printed materials having any printing defect within 14 days of receipt thereof; for this purpose phone to +380933862278 or send the e-mail to booksha.publishing@gmail.com in advance.

While filling in the return application, specify your passport details and evidence of your payment for goods (e-receipt) as well as your payment details necessary to refund the value of goods purchased by you.

We return/replace the products having a printing defect at our expense. We will refund the value of returned goods within three days after we receive the relevant goods.

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